At RWM Logistics, a smooth move starts with precise information. Whether you’re relocating locally or across California, this FAQ page is designed to address the most common questions from our clients—covering services, pricing, scheduling, and support.
Each section is organized to help you find quick, accurate answers and understand what to expect throughout your moving journey. Our team is readily available to provide personalized support if additional assistance is needed.
1. What types of moving services do you offer?
We offer residential, commercial, long-distance, and local moving services. We provide single-item delivery, packing/unpacking, loading/unloading, and storage solutions.
2. Can you help with packing and unpacking?
Yes! Our team offers full and partial packing services, including packing supplies. We also help with unpacking at your new location.
3. Do you move specialty or heavy items?
Absolutely. We handle pianos, safes, large furniture, and other specialty items. Let us know in advance so we can prepare the proper equipment and team.
4. Do you offer same-day or last-minute moving services?
Subject to availability, we do our best to accommodate last-minute moves. Please contact us as soon as possible to check for open slots.
5. How do I request a moving quote?
You can request a personalized quote by completing our Request a Quote Form. We’ll respond promptly with a detailed estimate.
6. Are there any hidden fees?
No, we value transparency. Your quote will include all applicable fees, and we’ll clearly explain any potential additional charges before the move begins.
7. How is the final cost of the move determined?
Costs are based on distance, move size, required labor, and special handling. We’ll break this down in your estimate.
8. Do you offer flat-rate or hourly pricing?
We offer both, depending on the service. Local moves are typically hourly, while long-distance moves may qualify for flat-rate pricing.
9. How do I book a moving service?
Simply complete the Book a Service form on our website. A member of our team will follow up to confirm details and availability.
10. How far in advance should I schedule my move?
We recommend booking at least 2-4 weeks in advance for ideal availability, especially during peak seasons. However, we accommodate urgent requests when possible.
11. Can I reschedule or cancel my appointment?
Yes, you can reschedule or cancel up to 48 hours before your move. Contact us directly at 914-733-5386 or email us for assistance.
12. What if something gets damaged during the move?
We take every precaution to protect your belongings. If an item is damaged, please report it immediately so we can assist with our claims process.
13. Do you offer insurance coverage?
Yes, we offer basic valuation coverage and optional full-value protection. Details will be provided during the quote process.
14. Do you offer single-item delivery?
Yes! We offer quick and secure delivery for individual items. Schedule through our Single Item Delivery Form.
Move With Confidence Today!
Ready for a seamless, reliable move? Contact us now to get your customized plan and experience expert care every step of the way—don’t delay, your smooth relocation starts today!
